0.6 Learning & Support Resources

Justin Khabra

Updated January 14, 2026 17:08

Available with the Following Subscriptions: All Subscriptions
Available for the Following Roles: All Roles

cmBuilder offers a range of learning and support tools to help you get started quickly and succeed with your projects. Find the collection of learning and support resources at any time under the ? button (1) in the upper right corner of your screen. From in-depth User Guides and quick Tutorial Videos to our comprehensive Support Center and handy Key Shortcuts, help is just a click away. You can also submit a Bug Report, share a Feature Request, or request new Resources. If you need more personalized support, you can Schedule a Support Session, or start a conversation through the live chat using the Let’s Chat option. This article will walk you through each of these options to help you find the right form of support when you need it.

This article contains the following sections:

1. Support Center & User Guide

The cmBuilder 🔗Support Center is your one-stop shop containing links to an array of learning and support resources including the User Guide (aka the Knowledge Base); which contains a comprehensive collection of articles covering the platform’s features, tools, integrations, and more - designed and organized to help you quickly find the information you need at every stage of your project.

The entirety of the user guide is also accessible and searchable from a side sheet within cmBuilder. Click the ? button in the upper right then select User Guide.

2. Onboarding Videos

For quick, visual learning, visit the 🔗Tutorial Videos link, which will direct you to a playlist of tutorial videos. The playlist includes:

Sandbox: our 🔗3-part Sandbox Tutorial videos - that shows you how to build a project from the ground up - from initial setup to a complete sample project.
Tutorial videos: 19 bite-sized video walkthroughs of key tools and features in cmBuilder. Great for diving straight into the functions you need, exactly when you need them.

3. Chat Support

For quick questions or real-time help, from the "?" menu available from the upper right corner click Let’s Chat! to start a live conversation, it’s the fastest way to get immediate assistance. You will be greeted by our automated bot who will answer your question based on our user guide. Alternatively click the "Talk to human" button, or type "Talk to human" and our (human) support team will be notified of your request. You should get a response within 5 minutes, during our typical business hours.

💡Note: our typical business hours are 3AM to 10PM PT.

4. Book a Support Call

Need one-on-one help? Schedule a Support Session to connect with our team for personalized assistance on technical questions, setup, or troubleshooting. Support calls can be booked for either 15 minute or 30 minute sessions. There are typically sessions available on the same day. Use the following link to schedule a support call: 🔗Book cmBuilder Support.

5. User Workshops

Once familiar with the core functionality of cmBuilder, our monthly User Workshops which you can find on our 🔗Events Page are the perfect next step to take your skills further. These interactive sessions focus on new features, advanced workflows, and practical tips & tricks to help you work smarter and make the most of cmBuilder.

6. Customer Stories

Explore our 🔗Customer Stories to see real-world projects from leading builders and see what’s possible with cmBuilder. This section is a great place for users to find inspiration and ideas for their projects. Each story showcases how teams use cmBuilder to deliver projects more effectively, with advanced 3D/4D planning, stronger collaboration, improved safety, and streamlined workflows.

7. Additional Support Resources

Find a collection of learning and support resources at any time under the ? button (1) in the upper right corner of your screen. Read below for further details on the different options available.

7.1 Key Shortcuts

Access a list of cmBuilder's keyboard shortcuts (2) to speed up your workflow and navigate the platform more efficiently. These productivity tips help users get more done with fewer clicks. Nearly all major actions within a Scenario can be accomplished using a keyboard shortcut.

7.2 Bug Report

Encountered an issue? Use the Bug Report (3) to let the cmBuilder team know. Submitting a report helps us improve the platform and ensures your concerns are addressed promptly. Make sure to include a link to the page where you encountered the error and some descriptive steps to help our team reproduce the error.

7.3 Feature Request

Have an idea to make cmBuilder even better? Use the Feature Request (4) to share your suggestions directly with our product development team. Your feedback helps shape future improvements. The most requested features are prioritized so don't be shy!

7.4 Resource Request

Need a specific piece of equipment or model for your site plan that you don't see in our catalog of ~3000 resources? Use the Resource Request (5) to request it! Our team of modelers are adding new items to the Resource catalog regularly. Make sure to let us know which parameters you would like to see as well.